Version valid as of March 2026
We at ReviveHealth™ value Your privacy and are committed to keeping Your Personal Data confidential. We use Your data solely in the context to allow You to remotely connect to a healthcare provider in order to access virtual Primary, Urgent, Acute, Pediatric Care, Mental Health, Weight Health, Pharmacy Care, Rx Specialty Savings Program, a Vision program, Dermatology, Psychiatry, Endocrinology, and virtual Physical Therapy via the Platforms.
This Privacy Policy applies to Personal Data that Revive collects from users of the ReviveHealth™ Platforms (the “Platforms”). “Personal Data” includes any information that can be used on its own or with other information in combination to identify or contact one of Our users. We believe that transparency about the use of Your personal information is of utmost importance. In this privacy policy, we provide You detailed information about Our collection, use, maintenance, and disclosure of Your Personal Data. The policy explains what kind of information We collect, when and how We might use that information, how We protect the information, and Your rights regarding Your personal information.
SOME OF THE PERSONAL DATA WE COLLECT AND TRANSMIT WILL BE CONSIDERED “HEALTH DATA” (data related to a user’s physical or mental health). WE INTEND TO COMPLY WITH LAWS RELATED TO HEALTH DATA, WHERE APPLICABLE. FOR ADDITIONAL INFORMATION RELATED TO YOUR HEALTHCARE INFORMATION, PLEASE CONTACT OUR PRIVACY OFFICER AT INFO@REVIVE.HEALTH OR 888-220-6650.
By submitting Your Personal Data through the Platforms, You are acknowledging that You have read and agree to the terms of this policy. If You do not agree, please do not log into, or access the Platforms and do not submit any Personal Data to Us.
Please note that We occasionally update this Privacy Policy and that it is Your responsibility to stay up to date with any amended versions. If We modify the Privacy Policy, We will post a link to the modified terms on Our Websites. You can store this policy and/or any amended version(s) digitally, print it, or save it in any other way. Any changes to this Privacy Policy will be effective immediately upon posting, and shall apply to all information We maintain, use, and disclose. If You continue to use the Platforms following such posting, You are agreeing to those changes.
In case You have any questions or concerns after reading this Privacy Policy, please do not hesitate to contact Us at info@revive.health. We appreciate Your feedback. If You do not agree or no longer agree to the processing of personal information as described in this Privacy Policy, You can delete Your account(s) by emailing info@revive.health.
Responsible Entity
ReviveHealth (“We”, “Us”, “Our,” “Revive”) is the controller of your Personal Data and may process this data in accordance with the Privacy Policy. If We are processing Personal Data on behalf of a third party that is not an agent or affiliate of Revive, the terms of this Privacy Policy do not apply—instead, the terms of that third party’s privacy policy will apply. You can contact Us with any questions about Our Privacy Policy at info@revive.health.
Links to Other Sites
Our Platforms may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that You provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We are not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect Your information, we recommend that You carefully review the privacy policies of all Third-party Services that You access.
We collect Personal Data, which includes the following types of data and may include healthcare information or “protected health information.” The types of Personal Data We collect are described below.
Demographic Data
We collect demographic information, such as Your name, date of birth, gender, phone number, and email address. Primarily, the collection of Your Personal Data assists Us in creating Your User Account(s), which You can use to securely receive the Services.
Payment Data
If You make payments via our Platforms, We may require that You provide to Us Your financial and billing information, such as billing name and address, credit card number or bank account information.
Support Data
If You contact Revive for support or to lodge a complaint, We may collect technical or other information from You through log files and other technologies, some of which may qualify as Personal Data. (e.g., IP address). Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Platforms and related services in accordance with this Privacy Policy.
Calls with Revive may be recorded or monitored for training, quality assurance, customer service, and reference purposes.
Device, Telephone, and ISP Data
We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain Personal Data, from Your computer or mobile device as You navigate Our Platforms or interact with emails We have sent You. The information We collect may include Your Internet Protocol (IP) address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files You viewed, Your searches, Your operating system and system configuration information, and date/time stamps associated with Your usage. This information is used to analyze overall trends, to help Us provide and improve Our Services and to guarantee their security and continued proper functioning.
Health Data
In addition to demographic information, We will collect information regarding Your health conditions, age, gender, weight, height, medical history, symptoms, social and family history, lab results, and communications between You and the healthcare provider providing healthcare services to You. We collect this information to provide You with the Services and to provide Your healthcare provider providing healthcare services through the Platforms with the information required to provide medical treatment.
We process Your Personal Data for purposes based on legitimate business interests, the fulfillment of Our Services to You, compliance with Our legal obligations, and/or Your consent. We only use or disclose Your Personal Data when it is legally mandated or where it is necessary to fulfill the purposes described herein. Where required by law, We will ask for Your prior consent before doing so.
Specifically, We process Your Personal Data for the following legitimate business purposes:
• To fulfill Our obligations to You under the Terms of Use
• To communicate with You about and manage Your User Account(s)
• To properly store and track Your data within Our systems
• To respond to lawful requests from public and government authorities, and to comply with applicable state/federal law, including cooperation with judicial proceedings or court orders.
• To protect Our rights, privacy, safety, or property, and/or that of You or others by providing proper notices, pursuing available legal remedies, and acting to limit Our damages
• To handle technical support and other requests from You
• To enforce and ensure Your compliance with Our Terms of Use or the terms of any other applicable services agreement We have with You
• To manage and improve Our operations and the Platforms, including the development of additional functionality
• To manage payment processing
• To evaluate the quality of service You receive, identify usage trends, and thereby improve Your user experience
• To keep Our Platforms safe and secure for You and for Us
• To allow Us to pursue available remedies or limit the damages that We may sustain
• To provide You access to the authorized healthcare provider/caregiver (with Your consent), to enable that individual to monitor Your progress and overall condition and to follow up with You, as they deem appropriate.
Personal Data Revive collects through the Platforms will be stored on secure servers in the United States. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers. With the exception of Rx Specialty Savings Program, these third parties are not permitted to transfer Your Personal Data outside of the United States.
Yes, with the healthcare provider(s) (“Provider”) with whom You connect via the Platforms. We will share information You enter into the Platforms, as well as any reports generated by the Platforms based on the information You enter, with the Provider with whom You connect via the Platforms.
Yes, with third parties that help Us power Our Platforms. Revive has a limited number of service providers and other third parties (“Business Partners”) that help Us run various aspects of Our business. These Business Partners are contractually bound to protect Your Personal Data and to use it only for the limited purpose(s) for which it is shared. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, IT services, customer service, and payment processing.
Yes, with third parties and the government when legal or enforcement issues arise We may share Your Personal Data, if reasonable and necessary, to (i) comply with legal processes or enforceable governmental requests, or as otherwise required by law; (ii) cooperate with third parties in investigating acts in violation of this Agreement; or (iii) bring legal action against someone who may be violating the Terms of Use or who may be causing intentional or unintentional injury or interference to the rights or property of Revive or any third party, including other users.
Yes, with third parties that provide advisory services. We may share Your Personal Data with Our lawyers, auditors, accountants, or banks, when We have a legitimate business interest in doing so.
Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of the Revive corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings). If We share Your Personal Data with a third party other than as provided above, You will be notified at the time of data collection or transfer, and You will have the option of not permitting the transfer.
We will retain Your Personal Data for as long as You maintain User Account(s) and up to seven (7) years after the account(s) is closed. The exact period of retention will depend on the type of Personal Data, Our contractual obligation to You, and applicable law. We keep Your Personal Data for as long as necessary to fulfill the purpose for which it was collected, unless otherwise required or necessary pursuant to a legitimate business purpose outlined herein. At the end of the applicable retention period, We will remove Your Personal Data from Our databases and will request that Our Business Partners remove Your Personal Data from their databases. If there is any data that We are unable, for technical reasons, to delete entirely from Our systems, We will put in place appropriate measures to prevent any further processing of such data. We retain anonymize data indefinitely.
NOTE: Once We disclose your Personal Data to third parties, We may not be able to access that Personal Data any longer and cannot force the deletion or modification of any such information by the parties to whom We have made those disclosures. Written requests for deletion of Personal Data other than as described should be directed to info@revive.health.
Cookies are small files that a web server sends to Your computer or device when You visit a web site that uses cookies to keep track of Your activity on that site. They hold a small amount of data specific to that web site, which can later be used to help remember information You enter into the sites (like Your email or other contact information), preferences selected, and movement within the sites. If You return to the previously visited web site (and Your browser has cookies enabled), the web browser sends the small file to the web server, which tells it what activity You engaged in the last time You used the sites, and the server can use the cookies to do things like expedite logging in and retrieving user data and keeping Your browser session secure.
We use cookies and other technologies to, among other things, better serve you with more tailored information, and to facilitate efficient and secure access to the Platforms. We only use essential cookies. Essential cookies are those necessary for use to provide services to You. We have provided, below, a full list of Our cookies, categorized as described above. We have described the purpose of each, whether they are Revive or Third-Party cookies, and how to withdraw consent to their use. We have also indicated which cookies are “session cookies” (which last for as long as You keep Your browser open) and “persistent cookies” (which remain on Your hard drive until You delete them, or they expire).
We may also collect information using pixel tags, web beacons, clear GIFs, or other similar technologies. These may be used in connection with some site pages and HTML formatted email messages to, among other things, track the actions of site users and email recipients, and compile statistics about site usage and response rates.
How can You “Opt Out” of Cookies?
If You prefer, You can usually choose to set your browser to remove cookies and reject cookies. If You enable a do not track (DNT) signal or otherwise configure Your browser to prevent Revive from collecting cookies, You will need to re-enter Your username each time You visit the login pages.
ReviveHealth is committed to protecting the security and confidentiality of Your Personal Data. We use a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of Your Personal Data, to protect against any anticipated threats or hazards to the security or integrity of such information, and to protect against unauthorized access to or use of such information in Our possession or control that could result in substantial harm or inconvenience to You. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, We cannot ensure the security of information You transmit to Us. By using the Platforms, You are assuming this risk.
The information collected by ReviveHealth and stored on secure servers, is protected by a combination of technical, administrative, and physical security safeguards, such as authentication, encryption, backups, and access controls. If ReviveHealth learns of a security concern, We may attempt to notify You and provide information on protective steps, if available, through the email address that You have provided to Us or by an in-app notification. Depending on where You live, You may have a legal right to receive such notices in writing.
You are solely responsible for protecting information entered or generated via the Platforms that is stored on Your device and/or removable device storage. Revive has no access to or control over Your device’s security settings, and it is up to You to implement any device level security features and protections You feel are appropriate (e.g., password protection, encryption, remote wipe capability, etc.). We recommend that You take any and all appropriate steps to secure any device that You use to access Our Platforms.
NOTWITHSTANDING ANY OF THE STEPS TAKEN BY US, IT IS NOT POSSIBLE TO GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU TRANSMIT TO US AND YOU TRANSMIT SUCH PERSONAL DATA AT YOUR OWN RISK.
In addition to securing Your device, as discussed above, We will NEVER send You an email requesting confidential information such as account numbers, usernames, passwords, or social security numbers, and You should NEVER respond to any email requesting such information. If You receive such an email purportedly from Revive, DO NOT RESPOND to the email, and DO NOT click on any links and/or open any attachments in the email, and notify ReviveHealth support at info@revive.health. You are responsible for taking reasonable precautions to protect Your user ID, password, and other User Account information from disclosure to third parties, and You are not permitted to circumvent the use of required encryption technologies. You should immediately notify ReviveHealth at info@revive.health if You know of or suspect any unauthorized use or disclosure of Your user ID, password, and/or other User Account information, or any other security concern.
You have certain rights relating to Your Personal Data, subject to local data protection laws. These rights may include:
• To access Your Personal Data held by Us
• To erase/delete Your Personal Data, to the extent permitted by applicable data protection laws
• To receive communications related to the processing of Your personal data that are concise, transparent, intelligible, and easily accessible;
• To restrict the processing of Your Personal Data to the extent permitted by law (while We verify or investigate Your concerns with this information, for example);
• To object to the further processing of Your Personal Data, including the right to object to marketing;
• To request that Your Personal Data be transferred to a third party, if possible;
• To receive Your Personal Data in a structured, commonly used and machine-readable format
• To lodge a complaint with a supervisory authority
• To rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete
• To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects (“Automated Decision-Making”); and where the processing of Your Personal Data by ReviveHealth is based on consent, You have the right to withdraw that consent without detriment at any time or to exercise any of the rights listed above by emailing ReviveHealth at info@revive.health.
You may update Your registrations or credit card information by accessing and editing Your Account records at the applicable Platforms. Assistance is available by email to info@revive.health or You may contact the call center at 888-220-6650.
Although We will use reasonable efforts to do so, You understand that it may not be technologically possible to remove from Our systems every record of Your Personal Data. The need to back up Our systems to protect information from inadvertent loss means a copy of Your Personal Data may exist in a non-erasable form that will be difficult or impossible for Us to locate or remove.
We pledge not to market third party services to You without Your consent. We send emails related to your ReviveHealth account(s) and Services, including important account notifications, service updates, and other necessary communications. These emails are essential for the use of Our Services and do not contain marketing content; therefore, they do not include an opt-out option.
If you have provided express consent to receive marketing or promotional emails from Us, You may opt out at any time by clicking the “unsubscribe” link in those emails or by contacting Us directly.
We only collect Personal Data from individuals under the age of 18 with the participation of the parent or legal guardian.
If You are a resident of California, under the age of 18 and have registered accounts with Us, You may ask Us to remove content or information that You have posted to Our applications.
California Residents
California residents may request and obtain from Us, once a year, free of charge, a list of third parties, if any, to which We disclosed Your Personal Data for direct marketing purposes during the preceding calendar year and the categories of Personal Data shared with those third parties. If You are a California resident and wish to obtain that information, please submit Your request by sending Us an email at info@revive.health with
“California Privacy Rights” in the subject line.
If You have any questions about this Privacy Policy, please contact Us by email at info@revive.health or please write to: Revive Health, Inc., 5000 Sawgrass Village Circle, Suite 4, Ponte Vedra, FL 32082.
Please note that email communications are not always secure; so please do not include sensitive information in Your emails to Us.
